Email FAQ

Email Use


Common Login Errors

Verify the web address is

Username: full email address (including the domain, such as "")

Password: requires a minumum of 8 characters and must contain at least one of each of the following: UPPERCASE LETTER, lowercase letter, number (0-9), and symbol !@#$%^&*()`~-_=+[{]}\|;:'",<.>/?

Spam/junk email help

A common question is how to limit spam messages. Be sure to mark any junk email messages as spam. If a legitimate message appears in your Junk folder, click the "Not Spam" button. The server will remember what is considered spam and “learn” to search for keywords, which helps other users.
All emails that are received go through a number of filters to determine if the message is spam or not. This is our best defense against spam, as over 5,000 emails get blocked daily. There are times, however, that you may be expecting an email and it is blocked by the filter. If you are certain you didn't receive an email (after checking your "Junk" folder), please email us at with any information, especially the sender's email address.

General help

For those of you who are hoping for a video to help walk you through the basics, Zimbra has a YouTube channel that contains a number of different training videos:

Using Additional Features

Now that we all have gotten our feet wet with the new email server, we’ve received a few questions regarding the additional features that are now available to us. Check out below:

More features coming soon!