Patron Point

Welcome to our Patron Point Hub! This page will have everything you need to understand what Patron Point is, how it helps our patrons, and where we are at in the process of implementing it. This page will also be your resource for promotional and training materials as you prepare to rollout this new resource.

Current Project Stage:  Library Testing
Next Phase: Tentative Rollout

    FEATURES

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    Online Library Card Registration

    • Both adults and minors can apply for library cards in one simple step
    • Utilizes GIS software to confirm that patrons live in your service area
    • Barcodes are issued immediately after verification, which can take between five minutes and a few hours
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    Automated Email Campaigns

    • Welcome emails introduce patrons to the library
    • Renewal Reminds urge patrons to visit their library to renew
    • Rising Adult emails encourage newly-turned 18 patrons to switch over to an adult card
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    Library Card Renewal Reminders

    • Renewal reminders arrive at 7 days before, 7 days after, and 30 days after card expiration
    • Emails encourage patrons to visit their library to renew their card
    • Emails also explain that service will be interrupted without renewal

    FAQ

    Staff and Patron Frequently Asked Questions

    How Long Does It Take to Get a Result?

    It can take between five minutes and a few hours, depending on the verification process.

    Will the Library Receive an Email When Someone Registers?

    The library will not receive an email, only the patron. Libraries will receive a monthly report of PP registrants.

    How Can We Tell Who Has Registered Using PP?

    There is a PMESSAGE assigned to each patron that will notify you that the patron used PP to register.

    How Do Card Renewal Reminders Work?

    Currently the renewal reminders are simply emails encouraging patrons to visit the library to renew their cards.

    I Found a Typo/Mistake/Something That Needs Changing.

    Please email tech-help or Amber directly.

    Are There More Features Coming?

    Yes! After getting the kinks ironed out with registration, more features will be coming.

    Resources & Training

    Find everything you need to promote Patron Point to your patrons, train and educate your staff about this this new resource, and more!

    Flyers & Promo

    What Is PP Flyer

    A flyer explaining the purpose of Patron Point, as well as a thumbnail sketch of its functions.

    What Does PP Offer Flyer

    A flyer containing a more in-depth information regarding the functions of Patron Point.

    Email Outcomes Flyer

    A flyer explaining the three possible email outcomes of an application.

    Social Media Graphics

    A zipped folder containing premade social media graphics announcing Patron Point and explaining its features.

    Promotional Flyers

    Premade flyers that can be printed and displayed in the library to announce Patron Point.

    Promotional Bookmark

    A simple bookmark that can be printed and distributed to announce Patron Point.

    Training Packets

    Getting Started with Patron Point

    A general guide to getting started from scratch with Patron Point.

    Implementation Checklist

    A more in-depth step-by-step guide to getting Patron Point set up and ensuring the library is ready to begin using it.

    Videos (coming soon)

    Implementation Walkthrough Video

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    Email Outcomes Video

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    Application Tutorial

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    Email Outcomes Video

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    Patron Point Records Video

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